How to deal with the customer and guarantee your right and the right of the customer
The whole article is directed to those who work with a client away from any intermediary such as Freelancing sites, and before writing about the correct way to deal with the client, let us list some of the problems that occur between the client and the person doing the work. You must know that these sound methods can work with clients and not with other clients, and therefore it is not a law, but rather it prevents many problems and makes everything smooth, easy and agreed upon
- The client during the execution of the work completely disappears
- The customer asks for more things and there are problems in pricing the work
- The person performing the work is late for the delivery date
- The customer does not like the work at the end and wants to change it completely
- The customer removes your name from the rights text and problems arise between you
- The customer requests modifications that take a very long time
Now we will deal with the correct way to deal with the customer in a proper way that guarantees your right and the right of the customer, and it is impossible for any of the previous problems to arise or any other problem, God willing
Work evaluation and idea analysis
You will often encounter in your life clients who ask you to make a commercial market site, for example, and without analyzing the required features, you will enter into endless problems with it. For example, a client asks you to make an online store. Therefore, you need to know the capabilities of the store in order to evaluate the price and time of work, so the client tells you that he wants an online store, such as Any store, and here is the biggest disaster. The word store, like any store, can be a store with the features found in Amazon. This is an online store and it can be like Souq or Noon, so this is an unprofessional method. To avoid any problem, he must have an analysis of the project that contains the capabilities of the project and a full study of why So that you know the required features and you can calculate the time of its work, and if the client is simple and not a company and does not have an analysis of the project, he can do the analysis on any of the Freelance sites or rent someone who writes this analysis or weak faith if he is a very simple client and does not know all this is all he has It is to write the required features only, even on a piece of paper, until the work time and cost are agreed upon properly, or at least 90%, and there is no dispute, God willing.
I see that you are saying between you and yourself why the issue is big and it is simpler than that? There are companies that do project analysis for fabulous amounts, and this is a very famous job and its salary is very respectable. Any respectable project is built on it. Its name is Project Analyst, and you can search for it to find out more information. Now let me tell you a very simple story that happened to me on a personal level. It was on a site that was programmed with special programming and on a page Settings due to disagreement on what is in it, the person asked me for advantages that whenever the person opens the settings page from anywhere, he fetches his geographical location and through the site, he adjusts the country in the settings, the city, the zip code and all these data and this feature that the customer sees is simple. It took me 8 working days to graduate In a proper way, imagine with me 8 working days in a feature that the customer thinks will take me two minutes 🙂 But if everything was agreed upon, I would have gained another 8 working days, or the customer had canceled this feature because he does not need it, so do not underestimate anything, no matter how simple . And agree on everything, no matter what, to guarantee your rights and the right of the customer.
Guarantee your rights before you start
Before starting any project, you must take a part of the agreed amount and the amount is either the text or the quarter or according to the agreement between you and the client. From her, he tells me that he canceled the idea and that he is not free, then I ask him and what about the days I spent at work, and he tells me that I do not need programming, so I learned that there should be an agreement and an amount, and within the agreement there are clauses that guarantee you and the customer all the right. Below is an example of these items to understand the idea
Ensuring the right of the port of work
- If the idea is canceled by the customer, the full amount paid is forfeited
- The modifications include a change in colors and minor modifications and do not include changing the idea completely
- The text of rights should not be removed except for an agreed amount
Customer's right guarantee
- If the delivery date is delayed, a certain amount will be deducted by agreement
- If the design is different from the one sent, the work will not be received
- The project must be uploaded to hosting and ensure that it works successfully
- There is a technical support period for such a period to make sure that everything is fine
How to properly deliver the project
The most problems that you will face in your life is when you hand over the project in the end one part and here you will face dozens of problems, but the correct way is to divide the project into Phases large parts and every part you finish it you send to the client to see and approve it and never use Whatsapp or phone to make agreements And take the approval, and everything should be official on your mail. For example, if you have a site project for a large restaurant, you can divide the project into 20 parts. Each part is a complete page with all the services in it. All you have to do when you finish the page is to show it to the client and see if there are modifications he wants Do it until you hear from the client that the page is excellent and there is nothing else in it, then send it to him on the e-mail and ask him to send you Approved. Now, congratulations. The first part of the project is finished, and you enter the next part, and so on. The advantage of this method is that the client will never be able to end The project tells you that I want to replace the entire project because the whole project I do not like is impossible because every part has been approved. Therefore, if there is a dispute between you, it will happen in the last part only.
There are those who say now why the issue is not simple and I finish the project and hand it over to the client and allow me to tell you what happened with me and my friends a lot in many projects that the client liked and very excellent. Suddenly the management changes and they ask for a new identity and new features and everything changes and you have to do everything From scratch, and it happened to me in more than one project, and I was forced to do everything from scratch, changing the colors and everything, but if everything was agreed and every feature was approved, this problem would never happen, no matter what happened, even if they changed the logo, for example, or the idea or Even the management has changed, you have done your job to the fullest, and you will do the project again at a new cost and take your full right
Don't fall in love with the customer
Your time is not yours, so do not fall in love with the customer. You will face many requests in your life after the completion of the project, and he tells you I want you to do such and such. Therefore, do not be ashamed of asking for an amount for everything that is requested of you. This is the world of business. Everything has a price. But if If you are doing a project for an organization or a charitable society, then it is yours for the sake of God, and you do not take anything for it
Your work in an hour is done by others in a week
Often you will encounter a client who tells you that you implemented the work quickly, which means that you do not deserve the amount you requested. For example, he asked you for a specific project and you told him that you will do it in 5 days, while there are many who will implement the same project in a month, so the client tells you that you do not deserve the amount you requested Therefore, the client must know that you have reached a stage of experience that qualifies you to work on the project in such a short period of time. For this reason, I have often faced problems of this kind in my life, whether I work as a Free Lancer or work in a company because I finish the work so quickly that I have to give time It is suitable for work even if I will finish it in a much shorter period as long as the client’s mentality does not understand this point so keep well your experience and study the client well to know how to deal with him at this point